Field service & maintenance · Retail & e-commerce

Field Engineer Mobile App

A mobile web app for engineers servicing cash registers and card terminals in supermarkets across Europe, with location, photos, barcodes and signatures in real time.

The challenge

Management needed to know where every engineer was and what had been done on site, without waiting for paperwork.

The solution

The app tracks engineer location and captures written notes, photos, barcodes and customer signatures as part of the workflow, all synchronised in real time. We continue to maintain it.

Highlights

  • Live engineer progress for managers
  • Photo, barcode and signature capture
  • Ongoing maintenance and support

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